How can I contact you
For queries relating to your order, our products, making purchases through our website, deliveries or returns, or if you have any feedback or complaints please contact us.
By e-mail: [email protected]
By telephone: +30 24670 80578 (Free firm-line) or to the mobile phone: +30 6974415343 (viber and whatsApp by sending a direct message)
We are available from Monday to Friday from 9:00am – 9:00pm GMT +2.
How can I check the status of my order?
All products are handmade and there are in a certain stock quantity in order to avoid the delay in shipping. Your order will be dispatched within 2-5 working days after the date that you placed the order.
When your order and payment are validated, you will receive by Almahats an Order Confirmation email.
Once your order has been dispatched, you will receive a Shipping Confirmation email which confirms the shipping of your order.
Will I have a receipt for my order?
A receipt of your order will be included in the parcel.
Can I cancel or return my order?
You are entitled to return your goods within 14 days. To read more, please visit our returns policy
How long does it take to process a refund?
We process a refund within 2-3 business days of receiving the good, however it depends on the Bank and Paypal in how many days you will receive the refund.
What are the estimated delivery times offered?
Orders are dispatched by our workshop located in Kastoria, Greece, then dispatched by the carrier nominated by Almahats. To read more about the estimated delivery time and delivery costs, please visit our shipping policy
Which payment methods do you accept?
You can make a payment using MasterCard, VISA, Maestro and Paypal or use direct wire-transfer.